Return & Refund Policy

At Athizay, we take care to inspect and securely pack every product before dispatch. We want you to receive your order in good condition and as represented on our website.

This Return & Refund Policy explains when a product may be returned, replaced or refunded.

1. Return & Replacement Window

You may contact us within 5 days of delivery if you receive a product that is damaged, defective, incorrect, or materially different from the product ordered or described on our website.

Please contact us as soon as possible after delivery so that we can review the issue and assist you.

2. When Is a Return or Replacement Accepted?

Athizay will consider a return, replacement or appropriate refund when:

The product received is damaged during transit.
The product has a manufacturing or product defect.
The wrong product, design, size or variant has been delivered.
The product received is materially different from the product ordered or from the characteristics/features advertised on the website.
A component or accessory that was included in the product description is missing.
The return or refund is otherwise required under applicable Indian consumer law.

For such cases, please provide photographs or videos showing the issue. This helps us assess the concern and determine the appropriate resolution.

3. Product Appearance, Photography & Handcrafted Variations

Many Athizay products are handcrafted and may be made using natural materials such as brass, stone, wood, textiles and other traditional materials.

Because of the handcrafted nature of our products, minor variations in colour, texture, surface finish, grain, patina, markings or detailing may occur from one piece to another.

Such variations are a natural characteristic of handcrafted products and do not, by themselves, constitute a defect or a product being different from the listing.

Our product photographs are intended to represent the products as accurately as reasonably possible.

However, the appearance of a product may vary slightly depending on:

Lighting conditions;
Photography and camera settings;
Mobile phone, monitor or screen settings;
Viewing angle;
Product positioning;
Packaging and presentation; and
Natural or handcrafted characteristics of the material.

4. Personal Preference & Subjective Appearance

We understand that every customer may have different expectations regarding the appearance and style of a product.

Where the product received is materially consistent with the product listing and is not damaged, defective or incorrect, a return will generally not be accepted solely because of personal preference or subjective perception, including where a customer feels that the product:

Does not look as elegant or premium as expected;
Looks different when seen in person;
Does not have the exact finish or texture expected;
Feels different from what the customer imagined;
Looks different from the website photograph due to lighting, photography or screen settings; or
Does not meet the customer's personal aesthetic preference.

However, this does not affect a customer's rights where the product is genuinely defective, materially different from the description, or otherwise does not conform to what was advertised or agreed.

5. Product Images on Our Website

Athizay uses both lifestyle photographs and product photographs to help customers understand the appearance of each product.

Lifestyle photographs are intended to show how a product may look when worn, displayed or used. Product photographs are provided to show the product itself, including its design and detailing.

Customers are encouraged to review the available product photographs, description, dimensions, materials and other specifications before placing an order.

Minor differences caused by photography, lighting, display settings or natural and handcrafted characteristics do not constitute a product defect where the product is materially consistent with the listing.

6. Conditions for Return

For an eligible return, the product should generally be:

Unused and unworn;
In the condition in which it was received;
Free from damage caused after delivery;
Returned with its original packaging, tags, accessories and components, where applicable; and
Accompanied by the order number or proof of purchase.

Products that have been used, altered, damaged or modified after delivery may not be eligible for return or replacement.

7. Non-Returnable Products

The following products are generally not eligible for return unless they are defective, damaged, incorrect or otherwise required to be accepted under applicable law:

Customized or personalized products;
Products modified specifically at the customer's request;
Products that have been used, worn, altered or damaged after delivery; and
Any product specifically identified as non-returnable on its product page.

8. How to Request a Return or Report a Problem

Please contact Athizay at:

athizay@gmail.com

Please provide:

Your order number;
Product name;
A brief description of the issue; and
Clear photographs or videos showing the product and the concern.

For products damaged during delivery, please also provide photographs of the outer packaging and the product as received.

Our team will review the information and advise you on the next steps.

Please do not send a product back without first contacting us and receiving return instructions.

9. Return Shipping

Products that are defective, damaged or incorrectly supplied

Where the issue is determined to be the responsibility of Athizay, we will arrange or reimburse reasonable return shipping costs, as applicable.

Other Eligible Returns

Where Athizay agrees to a return for reasons other than a defective, damaged or incorrectly supplied product, the customer may be responsible for the applicable return shipping costs.

Return shipping arrangements will be communicated to the customer before the return is initiated.

11. Refunds

Where a refund is approved, it will normally be issued to the original payment method.

For eligible returns, refunds will generally be processed within 7–10 business days after the returned product has been received and inspected.

The time taken for the amount to appear in the customer's account may additionally depend on the customer's bank, card issuer or payment service provider.

12. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to cancel an order before it has been processed, customized or dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the request will be handled under the applicable return provisions.

Customized or personalized orders may not be cancellable once customization or production has begun.

13. Consumer Rights

Nothing in this policy is intended to restrict any rights available to consumers under applicable Indian consumer protection laws.

Where a product is defective, deficient, spurious, or does not conform to the characteristics or features advertised or agreed upon, Athizay will address the matter in accordance with applicable law.

14. Contact Us

For return, replacement and refund enquiries:

Athizay Support
Email: athizay@gmail.com

Please mention your order number when contacting us so that we can assist you efficiently.

Last Updated: August 2026

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